Two activities that get confused
Section titled “Two activities that get confused”Referring a booking. You recommend a hotel, the traveler books, the hotel is paid, and you earn commission. You never hold the money.
Selling as a merchant. You take the traveler’s payment into your own account and pay the hotel yourself. You are now the party that owes the traveler a stay.
The second is what triggers licensing in most markets, along with chargeback exposure, refund obligations and tax handling. The first generally does not, which is why a creator with no company structure can earn commission while a tour operator holding client funds needs a licence.
What changes between the two models
Section titled “What changes between the two models”| Payment collected for the hotel | You collect payment | |
|---|---|---|
| Merchant of record | The hotel | You |
| Travel agency licence | Not required for referral | Typically required, by region |
| Chargeback liability | The hotel’s | Yours |
| Refunds and cancellations | Handled by the hotel | Handled by you |
| Consumer-protection duties | Hotel’s | Yours |
| Wink fee | 1.5% platform fee plus card processing at cost, per booking | 1.5% Booking Fee, invoiced monthly, plus Partner API usage above the free allowance |
| Commission earned | 10% default | Commission agreed with each hotel (your separate agreement) |
| Who you need to be | Anyone | A licensed operator booking through the Partner API, approved in writing by Wink |
Who can earn without a licence
Section titled “Who can earn without a licence”Under the first model, all of these can earn commission on hotel bookings:
- Creators and KOLs posting recommendations to an audience
- Publishers and newsletters running destination or hotel editorial
- Communities and clubs organising member trips
- Event organisers needing room blocks for delegates
- Agencies and DMCs building client itineraries
- Banks, loyalty and membership programs offering travel benefits
- Apps, platforms and AI agents embedding a booking path
None of them holds the traveler’s money, so none of them becomes the merchant. The hotel does what it already does: contracts with the guest and hosts the stay.
When the second model makes sense
Section titled “When the second model makes sense”Collecting payment yourself is the right choice in a narrow set of cases — when you are already a licensed travel business with your own client contracts, your own payment relationships and your own refund policy, and you need the hotel to be your supplier rather than your merchant. Tour operators packaging flights with hotels are the common example.
This route is available to API partners only: you book through the Partner API from your own system, with Wink’s prior written approval. Wink is not in the funds flow and invoices the 1.5% Booking Fee monthly. If you turn on pay-as-you-go, Partner API usage above the free allowance comes on a second monthly invoice. In either model the hotel’s rate passes through unchanged. If this is not you, the first model earns you commission with far less to carry.
What to check before you start selling
Section titled “What to check before you start selling”- Where your travelers are, not only where you are — consumer-protection rules often follow the traveler.
- Whether you will ever hold funds, even briefly. Holding is the line that matters.
- Whether you are packaging hotel with transport, which can trigger separate package-travel rules.
- How refunds reach the traveler and who answers when a stay goes wrong.
- What you promise in your own terms, since that can create obligations regardless of the model.
Rules differ by country and change. Confirm your position with a local adviser before choosing the merchant route.
Common mistakes
Section titled “Common mistakes”- Assuming you need a licence to earn commission. For referral, you generally do not.
- Becoming merchant of record by accident by routing payment through your own account “just for convenience”.
- Promising refunds you cannot control when the hotel holds the money and the policy.
- Applying one country’s rules everywhere. Obligations often follow the traveler’s location.
- Choosing the merchant model for a better rate. It does not pay more commission; it adds liability.