Legal

Agreements effective 6 September 2026 · Payment Terms and Platform Agreements Version 1.1 effective 1 October 2026 · Governed by the laws of the State of Wyoming, USA

The General Terms of Service apply to everyone. If you list rooms, sell rooms, or collect payment yourself, one additional agreement also applies to you — find it in the table below. Two companies contract with you: Winkfluence Inc. is the platform, and TripPay Corporation collects and pays out money. Both are Wyoming corporations.

Which agreement applies to you

If you are	Your agreement
A traveller booking a stay	General Terms of Service
A hotel or other accommodation provider	Accommodation Provider Agreement and Accommodation Provider Payment Terms
A hotel activating the agent-collected channel	The above, plus the Agent-Collected Channel Addendum
An affiliate, creator, API partner or AI agent operator	Demand Partner Agreement and Demand Partner Payment Terms
A travel agent where TripPay collects payment	Demand Partner Agreement and Demand Partner Payment Terms
A travel agent collecting payment yourself, as merchant of record	Travel Agent Agreement

The General Terms of Service apply to everyone. Where a role-specific agreement conflicts with them, that agreement takes precedence to the extent of the conflict.

Agreements

General Terms of Service

The umbrella document. Applies to every user of the platform and contains the booking terms for travellers, including how payment, cancellations and refunds work, and the arbitration agreement and class-action waiver in Section 17 with its 30-day opt-out.

Platform Agreements

Three separate agreements on one page, one per role. The Accommodation Provider Agreement covers supply, rate parity, add-ons, fees, chargebacks and relocation. The Demand Partner Agreement covers affiliates, creators, API partners and AI agent operators, with role-specific additions in Sections 8, 9 and 10. The Travel Agent Agreement is for agents approved to collect payment themselves as merchant of record. Each tab states who it is between.

Payment Terms

Three separate agreements on one page, one per payment route — the Accommodation Provider Payment Terms (the appointment that makes TripPay the hotel’s limited payment collection agent), the Demand Partner Payment Terms (commission settlement; the partner never holds guest funds), and the Agent-Collected Channel Addendum (the travel agent collects and neither Wink nor TripPay is in the money flow).

Policies

• Privacy Policy — how Wink collects, uses, shares and protects personal data
• Acceptable Use Policy — the rules for using Wink responsibly
• Cookie Policy — cookies and similar technologies, and how to control them

Who you are contracting with

Entity	Role
Winkfluence Inc. (Wyoming)	The platform. Contracts with hotels, partners, agents and travellers.
TripPay Corporation (Wyoming)	Wholly owned subsidiary. Collects booking payments as the hotel’s limited payment collection agent, and pays out.

Winkfluence Inc., 30 N Gould St, Ste 22578, Sheridan, WY 82801, USA · [email protected]

Common questions about Wink's legal terms.

Who contracts with whom, who is the merchant of record, what Wink charges, and which law applies.

Who does a traveller contract with for the stay?

The hotel. The contract for the stay is formed directly between the traveller and the hotel. Wink is not the hotel, is not a travel agency or tour operator, and is not a party to that contract. The hotel is responsible for its supply, rates, availability, policies and for delivering the booking.

Who is the merchant of record on a Wink booking?

It depends on the channel. On most bookings the hotel is the merchant of record and TripPay Corporation collects payment as the hotel's limited payment collection agent — the hotel's name normally appears on the traveller's card statement. On the agent-collected channel the travel agent collects payment directly and is the merchant of record, and that agent's name appears instead. Wink is never the merchant of record for the stay.

Does paying TripPay discharge what the traveller owes the hotel?

Yes. When a traveller pays TripPay the amount shown at booking, their payment obligation to the hotel for that amount is discharged and the hotel must honour the booking as if it had been paid directly. TripPay is responsible for remitting those funds. If it fails to do so, the hotel's recourse is against TripPay, not against the traveller.

What does Wink charge a hotel?

A 1.5% Platform Fee on Booking Value, plus the processing fee our payment processor, Stripe, charges on that booking, passed through at cost with no margin. The processing fee varies with the guest's card and payment method, and the exact amount appears in the Accounting section of each booking. As an illustration, on a USD 100 booking with a 4.0% processing fee, fees of USD 1.50 and USD 4.00 leave a subtotal of USD 94.50. Where a demand partner generated the booking, a 10% commission on that subtotal is USD 9.45, leaving a net rate of USD 85.05. Where the hotel generates the booking itself, no commission applies and it keeps USD 94.50.

When does a hotel get paid?

Funds become available for withdrawal within 24 hours of guest check-in, subject to identity and payment verification. Payout fees, bank charges and currency conversion on the payout are borne by the hotel.

Who bears a chargeback?

Chargebacks pass through to the hotel, with a carve-out for confirmed payment fraud, and are subject to a five-business-day representment obligation — the hotel must supply the evidence needed to contest the chargeback within that window. Stripe's dispute fees are charged to the hotel in every case, including where the fraud carve-out applies.

What happens to fees when a booking is cancelled?

The 1.5% Platform Fee is not charged on a cancelled booking, and on a partial refund it applies only to the amount kept. Any processing fee Stripe keeps on the original payment or charges on the refund is passed to the hotel, because Stripe does not return it. If Stripe charges nothing, for example on a refund processed as a reversal shortly after payment, the hotel pays nothing.

Which law governs Wink's agreements?

The laws of the State of Wyoming, USA. Both contracting entities — Winkfluence Inc. and TripPay Corporation — are Wyoming corporations. Earlier Wink agreements governed by the laws of Singapore are superseded.

Can an AI agent book on a traveller's behalf?

Yes, where the operator has accepted the Demand Partner Agreement. The operator, not the agent, contracts with Wink. Before taking payment the operator must show the traveller the total price including taxes, the property and dates booked, and the cancellation policy, and obtain affirmative confirmation. The operator remains responsible for everything the agent does, including autonomous actions.