Wink Support Center
We’re here to help guide you through every step of your journey with Wink.
How do I create and optimize my hotel profile on Wink?
Creating a profile is easy!
After signing up, you’ll be guided through a step-by-step process to add photos, descriptions, amenities, and more.
Our support team is available to help optimize your profile for maximum visibility and conversions. We also offer an AI tool that helps automate this process for faster onboarding.
What types of collaborations can I offer influencers?
You can offer anything in your hotel inventory, including complimentary stays, discounted rates, exclusive access to amenities, and commission-based partnerships. We recommend tailoring your offers to the influencer’s audience and content style.
How are commissions calculated and paid out?
Commissions are calculated based on the individually agreed-upon rate per booking with your seller. Payouts are processed securely and efficiently through our platform on a regular schedule. You set the commission rates per partner.
What tools does Wink provide to manage my influencer campaigns?
Wink provides a comprehensive dashboard to manage your influencer partnerships, track performance, communicate with influencers, and monitor campaign progress.
How can I track the performance of my collaborations?
Our reporting dashboard provides real-time data on bookings, revenue generated, and other key metrics for each influencer collaboration.
What are the benefits of partnering with Wink compared to OTAs?
Wink‘s B2B offers a more direct connection with influencers and a greater degree of control over your brand and marketing efforts. You set your own commission rates and build stronger relationships with influencers, fostering long-term growth. We also prioritize direct bookings, reducing your reliance on costly OTA commissions.
How do I manage room availability and pricing on Wink?
Connect your existing channel manager to Wink for seamless synchronization of availability and pricing. This ensures real-time accuracy across all platforms.
What support resources are available to me as a hotel partner?
We offer dedicated support through email, phone, and live chat, as well as a comprehensive help center – Wink Academy – with articles, tutorials, and FAQs.
Everything you need to know about using Wink to grow your influence, connect with top hotel brands, and boost your earnings.
How do I sign up and create a seller account on Wink?
Signing up is quick and easy! Visit the Wink Extranet and follow the simple registration process. You’ll be able to start connecting with hotels and creating WinkLinks in minutes.
How do I find and select hotels and experiences to promote?
Our platform provides a searchable directory of hotels and experiences. You can filter by location, amenities, price, and other criteria to find the perfect fit for your audience.
What commission rates can I earn, and how do payouts work?
Commission rates are determined by each hotel/supplier. You can view the commission rate before establishing a partnership, after which the rate can be individually negotiated. Payouts are processed securely through the platform on a regular schedule.
How do I track my performance and earnings?
Your personalized dashboard provides real-time insights into your clicks, bookings, and earnings.
What marketing materials and tools does Wink provide?
We provide a range of marketing materials, including our white-label Booking Engine and link manager WinkLinks, easy link sharing via Social Share, all of which come with data tracking to help you optimize your reach.
How can I contact Wink support if I have questions or issues?
Our support team is readily available via email, phone, and live chat to assist you with any questions or technical issues.
Affiliates: How do I integrate Wink's affiliate links into my website or blog?
Simply copy and paste your unique WinkLinks into your website or blog content. We also provide embeddable widgets for seamless integration.
Influencers: What are the best practices for promoting hotels on social media? How can I create compelling content that drives bookings?
Create engaging content showcasing your personal experiences with the hotels. Use high-quality photos and videos, highlight unique amenities, and offer exclusive discounts to your followers through your WinkLinks.
Talent & Marketing Agencies: How can I use Wink to manage campaigns for multiple influencer clients simultaneously? Are there reporting tools available for tracking overall campaign performance?
Wink’s agency tools allow you to manage multiple influencer accounts, track individual and overall campaign performance, and generate detailed reports.
Super Apps & Reward Programs: What are the integration options for incorporating Wink's hotel inventory and booking functionality into our existing platform?
We offer flexible API integration options for seamless incorporation of Wink’s inventory and booking engine into your platform. Our team will work closely with you to ensure a smooth integration process.
Developers: Is there an API available for integrating Wink's functionality into our own applications? What are the technical specifications and documentation?
Yes, we have a comprehensive API with detailed documentation available for developers. Contact us for access and support, or visit Wink Academy to learn more.
Travel Businesses: How can I leverage Wink to expand my product offerings and reach a wider audience? Can I create custom travel packages using Wink's inventory?
Wink allows you to curate and offer a wider range of travel products and reach a larger audience through our network of influencers, and can also establish direct relationships with other seller types, from affiliates through travel apps and more.
Additionally, our Booking Engine was designed to facilitate the creation of custom travel packages by combining different hotel offerings and experiences, allowing you to easily sell ancillary services right from the Booking UI.
Not Finding What You Need? Get In Touch!
If you can’t find the answer you’re looking for in our FAQs, our dedicated support team is ready to lend a helping hand.
Wink Makes it Easy Peasy
Whether you’re a supplier or seller, Wink provides the resources you need to grow bigger and better. Create your account now (it’s free!) and feel the Wink difference firsthand.
